Please check the Support Status at https://modeltheme.com/support/#status in order to see if our agents online. Note: A decent response time will be 24 hours.
In the meantime, you can browse for an answer via:
Is there a simple way to force user to add their additional fields during registration? I would like them to add their first name, last name and phone number, in addition to the username, email and password for customers.
If you want to add the fields by yourself (programmatically) you can follow one of these two tutorials:
Or you can submit a custom work ticket (https://modeltheme.com/go/theme-customization/) and our sales team will give you a price.
ModelTheme Help Team
We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
Website: https://modeltheme.com/ | ThemeForest Portfolio
Thank you, much appreciated.
If you have any other questions please contact us with details and I will be glad to help you out with anything.
Best regards and have a nice day,
- Andreea from Modeltheme