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  Public Ticket #2664029
Theme is not fully developed and user friendly customization and poor support
Closed

Comments

  • Ekant started the conversation

    When we dig the the theme understood that theme is still under development

    - Theme provider reply is either in todo list or they want to do by them self , no user customization allowed.

    - Many forms validation are not done specially login and registration 

    - Bidding time have serious glitch shows different in home page and product page

    - To much of white spaces in theme( being e commerse site ) so poor design

    - Files mapping or documentation not provided for user to customise as per their requirements.

    - Many issues are attended after reporting, I think their is not tesing team . before putting for public and wasting our time.

    - So, if you dig in to more technical corners and glitches they not reply you for weeks in that our team only solved. 

    - Not getting reply from weeks, so putting public ticket. Hope they make theme more useful for users than just want to run the show / use as it is. 

    Hope they improve their service and give required information for user to go ahead, not waste / drag time

  •  1,003
    ModelTheme replied

    Hello Ekant,

    Our sincere apologies for the delay in responding to your ticket. We are always looking into making our services better and better, and we appreciate your honest feedback. 

    The response time is now longer than usual and we do our best to provide solutions for each ticket. We are taking the support of our items very seriously, at this moment the agent assigned for your ticket replied to you, kindly have a new check.

    We are here to do our best and help you have a nice experience with our theme.

    Thank you again for spending your time to let us know about it.


    Regards!


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio