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  Public Ticket #2692542
Auction Plugin Breaking site
Closed

Comments

  • taylorscottuk started the conversation

    Hi, 
    last 1 week I am struggling to install your themes and make it workable. I have done possibly anything it can be done. 
    Everything is working fine(Before activation https://prnt.sc/zmoy64) until activating Auction plugin(https://prnt.sc/zmp4kh), its breaking site design and not showing any product on anywhere in the site. 
    Here is the WooCommerce status showing its outdated(https://prnt.sc/zmol4z), I dont know is it the main culprit or not . Please replay me as soon as possible , my client is pissed of as its taking way longer then it should be even wasting my time as well. 

  •  1,034
    ModelTheme replied

    Hello taylorscottuk,

    Thank you for purchasing our theme!

    If you check our documentation the response is on 24 hours:

    1206214217.png


     Also, you can check our support status in real-time here -> https://modeltheme.com/support/#status.

    At this moment I've just come back to the office and check your tickets.

    If you have activated the Woocommerce Simple Auction then make sure you enable the "Show finished auctions." settings from WooCommerce  > Settings > Auctions:

    1432023992.png

    because all your auctions are finished and if you don't enable the past auction settings then you can not see the auction on the main home.

    I've checked your custom fields and the username missing appears just the password(test_123).


    Your review is not fair because there is no problem with our theme, just need to change the Auction Settings. If you can please let me know also your username in order to can set the settings for the WooCommerce Simple Auction and help you with this request.

    Regards and have a great day,

    - Andreea from Modeltheme


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •  1,034
    ModelTheme replied

    Hello taylorscottuk,

    If you have any other questions please contact us with details and I will be glad to help you out with anything.

    Best regards and have a nice day,

    - Andreea from Modeltheme


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio