Okay
  Public Ticket #928946
Install Error
Closed

Comments

  •  2
    Kelli started the conversation

    I just purchased this and can't get it to activate. It's calling the following error.

    Warning: require_once(__DIR__/../vc-shortcodes.inc.arrays.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/l/i/n/lindaasche/html/wp-content/plugins/modeltheme-framework/inc/shortcodes/mt-members/mt-members-slider.php on line 3

    Fatal error: require_once() [function.require]: Failed opening required '__DIR__/../vc-shortcodes.inc.arrays.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/l/i/n/lindaasche/html/wp-content/plugins/modeltheme-framework/inc/shortcodes/mt-members/mt-members-slider.php on line 3

    I have disabled all the plugins and have tried 3 times to install. No Joy.

    Unlike previous poster, I don't hate you  but I aint happy. 

    Need to get this site back on line asap. Cant do any real work without this being resolved. Please respond IMMEDIATELY.

    thanks in advance.

    k


  •  2
    Kelli replied

    here is the error code

    require_once __DIR__ . '/../vc-shortcodes.inc.arrays.php';

    It's listed in all the mt- files. I stripped it out. But have found that this theme does not do what it said it would. The universal settings are not working. The page builder doesn't work, it wants me to buy another builder. 

    I'm sorry, this just isn't ready to be for sale.

    I'm requesting that you refund my money as I can not use this, it doesn't work, and I don't have the time to make it work.

    Waiting to here from you.

    kburrows


  •  1,039
    ModelTheme replied

    Hello Kelli,

    Thank you for purchasing our theme!

    Please send over your WP log in information and the FTP credentials .

    Looking forward to them!

    - Andrada from Modeltheme.


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •  2
    Kelli replied

    It's been 5 days since I sent you log in creds. Are you going to take care of this or refund my money. I have to get this done, my client isn't happy. Which makes me REALLY unhappy.

    Advice today, or refund me please so I can get a different theme.

    kelli burrows

  •  1,039
    ModelTheme replied

    Hello Kelli,

    I have not received any tickets/emails from you for the past 5 days. 

    Don't know what made this to happen, but send them now once again . 

    It's not in my interest not to help you, hope you understand this.

    Regards,

    - Andrada from Modeltheme.


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •   Kelli replied privately
  •  1,039
    ModelTheme replied

    Hello Kelli,

    Please include your FTP credentials as well, as I need to check your files.

    Looking forward to your message!

    - Andrada from Modeltheme.



    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •   Kelli replied privately
  •  1,039
    ModelTheme replied

    Hello Kelli,

    Thank you, they work well but can't test the plugin if I don't have authorization from the WP log in you provided for me.

    Please let me know when I have the permission and will help you right away.

    Regards ,

    - Andrada from Modeltheme.


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •  2
    Kelli replied

    where are you not able to log in? on Wordpress or FTP?

  •  1,039
    ModelTheme replied

    Hello Kelli,

    I was able to enter them but I don't have the authorization to install the plugin so I can know where to find the error in the files.

    Thank you for understanding,

    - Andrada from Modeltheme


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •  2
    Kelli replied

    well that was stupid of me.

    you are all set now.

    thanks!


  •  1,039
    ModelTheme replied

    Hello Kelli,

    I am back with some information for you.

    We installed and activated the modeltheme-framework  plugin. And wanted to ask ,how much of the code you stripped from the files? 

    And lastly, I tried to import demos but got the 500 server error . You can read more about this in our documentation.Please talk to you domain services to maximize your file size :

    http://modeltheme.com/knowledgebase/500-internal-server-error/

    If you have questions about this, don't hesitate to ask me!

    Regards and have a great day,

    - Andrada from Modeltheme.


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •  2
    Kelli replied

    I don't want or need the demo info.

    I didn't take any code out - I reloaded a clean theme and left it alone.

    I had (before) taken out the "require once" in the mt files - but as I said I put those files back to the originals before I gave you access.

    I'll try it today.

    thanks!

  •  1,039
    ModelTheme replied

    Hello Kelii,

    Yes, please check and if you have any questions left , don't hesitate to ask them!

    Regards and have a great day,

    - Andrada from Modeltheme.


    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio

  •   Kelli replied privately
  •  1,039
    ModelTheme replied

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    ModelTheme Help Team

    We are located in GMT +3 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.

    Website: https://modeltheme.com/ | ThemeForest Portfolio